Good news! Complimentary shipping on us for orders over $75.

FAQ

Shipping

What shipping methods do you offer?

We offer complimentary standard shipping on us for orders over $75.
We also offer two shipping speeds, because sometimes you can wait and sometimes you can't.

Standard, under $75 (3-7 business days): $10
2nd Day Air (not available for fragrance): $30

All orders with in the USA are shipped via UPS.

Orders containing our fragrances must be delivered via our standard ground option, as the US Department of Transportation does not allow pressurized or flammable items to be shipped by air. 

Orders placed Monday through Friday are shipped within 24 hours. Those placed Saturday and Sunday are processed the following Monday.

If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. If you order more than one item, and one or more of your items are back-ordered, your in-stock item(s) will be held until your back-ordered item(s) become available.

We do not ship on these major holidays because we think our team deserves a few days off to enjoy time with loved ones so they can be refreshed to give their best: New Years Day, President’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Thursday & Friday, Christmas Eve, Christmas Day, New Year’s Eve.

How will I track my order?

Once we have packed your order, you will receive an Email notification with the tracking information for you to follow your goods from our warehouse to your door. Please note that for the shipping services we use (UPS), there may be a slight delay (up to 24 hours) in how quickly they can update the tracking information after we have dispatched.

Once the shipment has been marked as delivered, but you haven’t personally received it, please check with your neighbor/doorman/mail man to see if they have stored it on your behalf. We are not able to track the package farther if it has been marked as delivered by our UPS partners.

How can I change or cancel my order?

Login to your account & update your order as long as we haven’t processed it.

How can I use my promotional code?

You can enter your code during the payment portion of the checkout process. We cannot apply a code retroactively to your order, so please have it copied & handy for checkout.

Where do you ship?

You can buy from our site in France and in the USA.  We are working to ship more countries soon!  If you love Bastide and need to order but live somewhere else, please please email us – [email protected] - and we'll see what we can do! 

Return & Exchange Policy

What’s the return policy?

We do our very best to make sure you love the Bastide products you receive, but if you change your mind, you have 30 days from the date of receipt to return the products. As long as the product is unused, undamaged, and in resellable condition, we will be glad to refund you.

  • Used items do not qualify for a refund.
  • Purchases made in cash.
  • We do not refund shipping or handling fees.

How do I return an item?

Send us an Email to [email protected] with your order number and what you would like to return, and we will help you process from there.

Can I return my purchase from online in a physical store?

Yes! Purchases made online can be returned to a physical store as long as it is in the same country. We cannot facilitate returns across borders.

Products

Where can I buy Bastide products?

You can see our full stockists list here.

How can I try the products or smell the scents?

It’s too bad there is no scratch & sniff function on our computers (yet!).  In the meantime, you can request a sample of our eau de toilettes to choose your favorite, and with every order, we like to share some of our favorite travel-size items to help you try out our scents.

Our products are always on display for you to smell and try in our flagship boutique in Aix-en-Provence, and we are always working on surprise pop-up events in the US to help fans smell and try all the products. If you have any ideas, shoot us an email ([email protected]).

How “clean” and “safe” are the products?

We know all the various titles of beauty products can get confusing and misleading since the beauty industry is still unregulated in terms of these claims.

We’ll keep it simple for you (and for us): we follow our Bastide promise 100% to keep our products as clean as possible. We created and studied over 2,500 formulas before we came to our current assortment to make sure we took out the bad chemicals and used as much natural Provence goodness as possible. Our products are labeled with their level of naturality – most are made with over 95% ingredients of natural origins.

We do use fragrance in our products – because we love our Nose who created inspirations from his hometown Grasse and because we know South of France is filled with heady, unforgettable scents.  We have included our favorite fragrances in our products, evoking the essence and beauty of Provence.

In addition to standard tests, we also test these formulas on ourselves and on our friends and families (we love our youngest panelists – Philip & Cecilia).

Where can I find Côté Bastide products?

If you are a fan of Côté Bastide, we really hope you like our new look.  We’ve kept some of the fan favorites in our new line. You can still find the much loved Ambre Pot Pourri Crystals and the favorite Fleur d’Oranger in our hand cream.

For any other specific products that you’ve loved, shoot us a note at [email protected] and let us know what you are looking for, and we’ll do our best to help.

Gift Cards

I want to gift someone Bastide, but I’ll let them choose their favorites.  How can I buy a gift card?

Genius gift!  You can buy a gift card here. They never expire & never go out of style.

How do I redeem my gift card?

As you check out, you will have the opportunity to put in your gift card number during the check-out process.

My Account

How can I sign up for the Bastide list?

You can sign up to the Bastide list by filling the form here.

How do I access my account?

Access your account here.

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